Customer Service Backline Representative - Tempe AZ

Profile

We won!  DHL Express has been awarded with the Global Top Employer for 2019 DHL Express currently has openings for Backline Representatives in our Tempe, Arizona location. The Backline Representative provides a variety of customer service support duties for customers within DHL’s Customer Care Department. They ensure timely and accurate information is provided to customers in a professional manner and responds to inquiries through phone, mail, email, website, etc. Key Accountabilities:Handles customer traces and shipment inquires with the intent of providing customer satisfaction, retention, and/or resolutionRelentlessly pursues timely resolution on behalf of the customerEffectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customerNegotiates customer claims, initiates billing adjustments, arranges product substitutions and returnsMeet all commitments to the customers in terms of follow-up/ongoing communicationManages a variety of databases and web-based programs to document customer issues, responses, and communicationsRecords consistent problem areasMay provide functional guidance, advice or training to less experienced Backline RepresentativesKey Requirements:HS diploma or equivalent required1-2 years of logistics experience requiredCustomer Service experience preferredProficient in Microsoft Office (Outlook, Excel, Word), data bases and web-based applicationsGood oral and written communication, problem solving and interpersonal skills; courteous and clear telephone voiceExperience in Customer Contact Department preferredIntermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.,employmentType:Standard

Company info

Deutsche Post AG
Website : http://www.dpdhl.com