Senior IT Operations Manager - Supply Chain

Profile

Best Buy

The Service Management & Operations Reliability team is looking for an experienced Sr. Manager to manage Forward and Reverse Supply Chain Systems as part of our Service Management team under the operating model based on ITSM. This role is responsible for ensuring the operational stability of applications supporting the Forward and Reverse Supply Chain applications. Areas of focus: application stability, major incident restoration, incident and problem management, SOX and PCI compliance, holiday readiness, and disaster recovery. This role will work closely with the product delivery team to transition new or updated applications into production.

The nature of this role will require the ability to work across cultural and geographic boundaries (supporting a hybrid on-shore / off-shore operating model) as well as working in a mission-critical 24x7 environment that includes peak retail holiday seasons. This role has direct accountability for oversight of 3rd party resources that provides services in the functions mentioned above. This role is responsible to build and maintain influential relationships with Business Technology Leads and other D&T teams to ensure the collective D&T organization in BestBuy is meeting the agreed service commitments to business and will be accountable to drive continual process improvement in all areas of our operating model.

Key responsibilities include:

Ensure application stability specific to Supply Chain systems

Manage major incident resolution and reduction specific to Supply Chain systems.

Manage resolution of SOX, SOD, and Security findings to Supply Chain systems.

Manage prioritization and resolution of Incident and Problem tickets for Supply Chain systems

Proactively drive and implement service improvements, innovations, and efficiencies within the scope of capabilities

Enforce adherence to BestBuy's information security policies with service providers

Share operations metrics/reports/data to key stakeholders and leadership, holding regular reviews with stakeholder groups to assess the quality of services delivered

Budget Management - Creation, Tracking, and Reconciliation. Responsible to deliver the scope of work within a defined budget and optimal cost

Partner with Application Support, Development, and Infrastructure teams to plan and execute CI items in Incident, Problem, and Event management functions

The person seeking this role must have the ability to work in a highly matrixed environment and be able to manage third-party service provides, coordinate complex activities across multiple providers/teams, and have strong verbal and written communication skills. This role must also be able to quickly understand the in-scope work and take decisions during emergency situations.

Minimum Qualifications:

7 or more years of experience in Technology or Operations

2 or more years of experience in Application Operations Support or Application Operations Management

2 or more years of leadership experience (formal or informal)

Ability to be on call 24/7

Preferred Qualifications:

6 months or more of Supply Chain experience

Company info

Best Buy
Website : http://www.bestbuy.com