Rapid Response Agent

Profile

Primary/Essential Duties and Key Responsibilities:
Provide in-depth support via phone, email or remote session
Troubleshoot payroll and software issues from our clients & partners and guiding users through corrective steps
Enter and maintain customer call problem/description detail into CRM
Be empowered to make quality decisions as a Subject Matter Expert
Required Qualifications:
Strong decision-making, multi-tasking, analytical, verbal, and written communication skills
Strong relationship building skills and account management experience
Solid experience using MS Office and CRM systems.
Strong team player, positive attitude, and passion for providing World Class Customer Service
Preferred Qualifications:
Minimum 3 years work experience utilizing strong customer service skills in a professional setting
Ability to work in a remote setting and be a strong team player.
Experience supporting end users within a hosted, Software as a Service offering
Knowledge of Human Resources, Payroll, or Benefits
Experience in Banking, Logistics, Hospitality, or other customer focused industry
Physical Requirements:
The person in this position frequently communicates with internal teams and customers via phone, email and in person.
Pay: $17.65 / hr
To Become An Agent
*Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process.
​Reference agent id code MJOLAshleyL when you register online.
Mommy Jobs Online is accepting pre-screening interviews, so please **** and ask for Kimberly.
Jobseeker Live Chat - ****

Company info

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