Service/Back Office Agent- Tracy/Stockton SCK Sun- Thu 9am-6PM

Profile

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Start YOUR career with DHL today… DHL Express is currently hiring for a Back Office/Operations Agent for our Stockton CA, Service Center. Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. He/she also ensures compliance with safety, security, regulatory, and company policies. Key Tasks: Provides customer service, sales and operational support for the Service Center Answers phone and greets visitorsResolves billing problems in relation to the Service Center Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments Communicates with Sales/Service to resolve customer problems Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules May process or prepare import/export documentation and assist in the customs clearance process in some markets Skill & Qualifications:       Shift is Sunday-Thursday 9AM-6PM (flexibility with hours is a plus)   High School Degree or Equivalent required Previous experience in customer service/support or related field Strong Communication Skills (both oral and written) Proficient in Microsoft Office Products (Outlook, Excel, Word) Physical Requirements: Must be able to lift up to seventy (70) lbs. occasionally Must be able to lift forty (40) lbs. frequently Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch Repeatedly All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Explore and learn about DHL’s culture, special events, and interesting spotlights at: ****   ,employmentType:Shift

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